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Student Life

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International Student Advisers

Swinburne's International Student Advisers (ISAs) provide a comprehensive advisory and referral service covering both academic and pastoral care.

We are part of Swinburne International and liaise with schools and the many specialist services on campus to provide sound information specific to international students.



Grievances

We're also available to advocate for and support international students in complaint or grievance processes.

All students have the right to make complaints where they feel that they have been treated unfairly. Swinburne has policies regarding the handling of grievances which can be accessed on the Swinburne policies and procedures database.

These policies include the General Grievance Procedures for Students Policy.



Forms and more information

You will need to make an appointment with an International Student Adviser before you complete these forms. Please phone (03) 9214 6741 or email isa@swin.edu.au and include your name, student identification number and contact details with your query.